Terms of service

Terms of Service

Welcome to  UrbanEase. These Terms of Service govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Account Terms

By creating an account on our website, you represent that:

  • You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and current.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to modify product prices, promotions, discounts, and offers at any time without prior notice.

Accepted payment methods may include:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Other payment methods displayed during checkout

Orders will only be processed after successful payment authorization.

In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund.

3. Product Descriptions

We strive to ensure that all product descriptions, specifications, images, and pricing information are accurate.

However:

  • Product colors may vary slightly due to screen settings.

  • Measurements and specifications may have minor variations.

  • We do not guarantee that all information on the website is completely error-free.

We reserve the right to correct inaccuracies or update product information at any time without prior notice.

4. Order Acceptance

Placing an order does not guarantee acceptance of that order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Violation of these Terms

  • Incomplete or inaccurate customer information

If an order is canceled after payment has been received, a refund will be issued to the original payment method.

5. Shipping and Delivery

Estimated shipping and delivery times are provided for convenience only and are not guaranteed.

While we work with reliable logistics partners, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Carrier disruptions

  • Customs procedures

  • Events beyond our reasonable control

UrbanEase shall not be liable for delays caused by third-party shipping providers.

Customers are responsible for providing accurate delivery information.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy available on our website.

By placing an order, you acknowledge and agree to the terms outlined in that policy.

We reserve the right to reject return requests that do not meet our stated eligibility criteria.

7. Prohibited Uses

You agree not to use the website:

  • For any unlawful purpose.

  • To violate any applicable laws or regulations.

  • To transmit malware, viruses, or harmful code.

  • To interfere with website security or functionality.

  • To collect personal information of other users without authorization.

  • To engage in fraudulent transactions.

  • To impersonate another individual or entity.

Violation of these provisions may result in immediate suspension or termination of access to our services.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Text content

is the property of UrbanEase or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

UrbanEase, its directors, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website

  • Purchase or use of products

  • Delays in delivery

  • Website interruptions

  • Technical errors

Our maximum liability for any claim shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

10. Disclaimer of Warranties

All products and services are provided on an "as is" and "as available" basis.

Except as required by law, we make no warranties, express or implied, regarding:

  • Product performance

  • Availability

  • Fitness for a particular purpose

  • Website operation

Nothing in these Terms limits rights available to consumers under applicable Indian consumer protection laws.

11. Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the website, or any purchase made through the website shall be subject to the exclusive jurisdiction of the courts located in mumbai, India.

Before initiating legal proceedings, customers are encouraged to contact us so that we may attempt to resolve disputes amicably.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will become effective immediately upon posting on this page.

Your continued use of the website after such changes constitutes acceptance of the revised Terms.

13. Contact Information

For questions regarding these Terms of Service, please contact:

UrbanEase
Email: urbanease.org@gmail.com

Customer Support Response Time:
Within 7 business days.